Zurich Claims Services
In the field of claims, Zurich’s aim is to provide the best customer services in China market by:
- Innovative, effective, practical, comprehensive and integrated solutions.
- Treating all claimants with fairness, efficiency and friendliness.
- Maximizing customer satisfaction.
Our advantages
- Hotline: Once any loss occurs, you can contact your account manager or dial our 24x7 claims hotline (4006155156 /+86 (10) 8454 7799).
- Quick response: We will carry out a site survey within 24 hours of receiving your report.
- Fair: You may appoint your loss adjuster without our prior consent at the time of negotiating the insurance contract.
- Timely claim settlement: We will pay the claim within 10 days of reaching a settlement agreement.
- Financial strength: We are supported by Zurich Financial Services Group.
Our service network
- To provide our customers with high-quality services, we selected respected and well-established loss adjusters to be part of our global claims servicing networks. Our network covers most ports and major cities.
- We have internal servicing networks to service the claims of our customers in foreign countries, e.g. marine cargo and product liability.
- We will regularly review the services provided by loss adjusters to our customers to ensure that they meet our Group’s servicing standards.
Loss Adjuster Network in China (updated October 2009)
