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ServicesClaims Service

Claims Service

Our Advantages


Once any loss occurs, you can contact your account manager or dial our 24x7 claims hotline (4006155156).    

Quick response

We will carry out a site survey within 24 hours of receiving your report.


You may appoint your loss adjuster without our prior consent at the time of negotiating the insurance contract.

Timely claim settlement

We will pay the claim within 10 days of reaching a settlement agreement.

Financial strength

We are supported by Zurich Insurance Group.

Our Service Network

Zurich is committed to becoming the leader of the best insurance claims service in China by:

Customer Service Hotline


Monday to Friday 9:00 am to 5:30 pm (except public holidays)
Room T12, 32F, Shanghai World Financial Center, 100 Century Avenue, China (Shanghai) Pilot Free Trade Zone 200120, China

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