Claims Service
Innovative, effective, practical, comprehensive and integrated solutions.
Treating all claimants with fairness, efficiency and friendliness.
Maximizing customer satisfaction.
In the field of claims, Zurich’s aim is to provide the best customer services in China market by:
Our Advantages
Hotline
Once any loss occurs, you can contact your account manager or dial our 24x7 claims hotline (4006155156).
Quick response
We will carry out a site survey within 24 hours of receiving your report.
Fair
You may appoint your loss adjuster without our prior consent at the time of negotiating the insurance contract.
Timely claim settlement
We will pay the claim within 10 days of reaching a settlement agreement.
Financial strength
We are supported by Zurich Insurance Group.
Our Service Network
Zurich is committed to becoming the leader of the best insurance claims service in China by:
To provide our customers with high-quality services, we selected respected and well-established loss adjusters to be part of our global claims servicing networks. Our network covers most ports and major cities.
We have internal servicing networks to service the claims of our customers in foreign countries, e.g. marine cargo and product liability.
We will regularly review the services provided by loss adjusters to our customers to ensure that they meet our Group’s servicing standards.
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